FAQ
Frequently Asked Questions
We've gathered the most common questions to make shopping with Cheezy simple, clear, and stress-free.
How long does shipping take?
Orders are typically processed within 4 to 6 business days. Delivery then takes about 5 to 10 business days within the U.S., depending on your location. You'll receive tracking details as soon as your order ships.
How much is shipping?
Shipping is free on orders over $60. For orders under $100, a flat rate of $6.99 applies. We currently ship within the United States only.
What is your return policy?
We accept returns on unopened items within 30 days of delivery. Return shipping is the customer's responsibility, and a 15% restocking fee may apply. We don't offer direct exchanges — if you'd like a different item, simply return your order and place a new one. See our Refund Policy for full details.
What if my item arrives damaged?
We're sorry to hear that! Email us at support@cheezy.shop within 7 days of delivery with your order number and clear photos. We'll send a replacement or issue a full refund at no cost to you.
How do I choose the right size?
Measure your pet's body length (nose to base of tail) and check the dimensions listed on each product page. For beds, we recommend adding 6–8 inches to that length. Our Size Guide walks you through choosing the right bed, carrier, or scratcher — and if you're still unsure, email us at support@cheezy.shop with your pet's measurements and we'll help you decide.
Are your products suitable for both cats and dogs?
Some items are designed specifically for cats or dogs, while others can be enjoyed by both. Please check each product description for details on fit and suitability.
Can I cancel or change my order?
Yes — as long as your order hasn't entered the fulfillment process. Contact us at support@cheezy.shop with your order number as soon as possible.
How can I contact customer support?
You can reach us anytime at support@cheezy.shop. We typically respond within 24 hours on business days — please include your order number for faster help.
Still Need Help?
If you can't find the answer you're looking for, email us at support@cheezy.shop and we'll be happy to help.